Set up Email on your computer, phone or tablet

Created by Simon Ruddock, Modified on Thu, 4 Jan, 2024 at 10:06 AM by Simon Ruddock

This article will help you to identify which setup guide you will need for your specific device and mailbox combination.


Please follow the three steps below.


This article is in it's infancy, we will be writing more over time.



First, you need to know what type of mailbox you have.  (You can either find this on your invoice, by logging into your mailbox control panel or asking us on support@muven.co.uk quoting us your email address)



Second, you need to know the name and version of the mail client you are using.


For Outlook - https://support.microsoft.com/en-us/office/what-version-of-outlook-do-i-have-b3a9568c-edb5-42b9-9825-d48d82b2257c


For Apple Mail - Mac mail hasn't substantially changed the way you add mailboxes so the version is not important.


For any other mail client - We don't have specific guides for your mailbox, but if you follow the "Settings Only" guide you should be able to set your mailbox up.



Third, If you know how to set up mailboxes please feel free to use the 'Settings Only' section below, otherwise scroll down to the IMAP / POP Guides for Mail Lite, Mail Extra and 5GB mailboxes and for 50GB and 100GB we recommend to use the Exchanged Guides.






Mail Lite, Mail Extra and 5GB - Settings only


For more setup details, please read through the guides below


POP3 (Recommended for Mail Lite)IMAP (Recommended for Mail Extra) 
UsernameIs your full email address "johnsmith@example.co.uk"
PasswordIs what we gave you when your mailbox was set up
Incoming mail servermail.livemail.co.ukmail.livemail.co.uk
Incoming port995993
Outgoing mail serversmtp.livemail.co.uksmtp.livemail.co.uk
Outgoing port465465
SecuritySSL/TLSSSL/TLS


50GB and 100GB Exchange - Settings only

*Please note - Exchange mailboxes don't work on outlook versions 2013 and older.


For more setup details, please read through the guides below


POP3IMAPExchange (Recommended)
UsernameIs your full email address "johnsmith@example.co.uk"
PasswordIs what we gave you when your mailbox was set up
Incoming mail servermail.livemail.co.ukmail.livemail.co.uk(Settings should auto discover)
Incoming port995993(Settings should auto discover)
Outgoing mail serversmtp.livemail.co.uksmtp.livemail.co.uk(Settings should auto discover)
Outgoing port465465(Settings should auto discover)




IMAP and POP Guides

PCMacPhone or TabletChrome, Firefox, Safari, etc.
Outlook 2019 / Microsoft 365Apple MailIPhone and IPadWebmail (Coming soon) 
Outlook 2016Thunderbird (Coming soon)Android
Outlook 2013 

Outlook 2010


Outlook 2007


Windows 10 Mail (Coming soon) 


Thunderbird (Coming soon)




Exchange Guides

PCMacPhone or TabletChrome, Firefox, Safari, etc.
Outlook 2019 (Coming soon) Outlook 2016 for Mac (Coming soon) IPhone, IPad and IPod (Coming soon)Outlook Web App (Coming soon) 
Outlook 2016 (Coming soon) Apple Mail (Coming soon) Android (Coming soon) 


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