This article will help you to identify which setup guide you will need for your specific device and mailbox combination.
Please follow the three steps below.
This article is in it's infancy, we will be writing more over time.
First, you need to know what type of mailbox you have. (You can either find this on your invoice, by logging into your mailbox control panel or asking us on support@muven.co.uk quoting us your email address)
Second, you need to know the name and version of the mail client you are using.
For Outlook - https://support.microsoft.com/en-us/office/what-version-of-outlook-do-i-have-b3a9568c-edb5-42b9-9825-d48d82b2257c
For Apple Mail - Mac mail hasn't substantially changed the way you add mailboxes so the version is not important.
For any other mail client - We don't have specific guides for your mailbox, but if you follow the "Settings Only" guide you should be able to set your mailbox up.
Third, If you know how to set up mailboxes please feel free to use the 'Settings Only' section below, otherwise scroll down to the IMAP / POP Guides for Mail Lite, Mail Extra and 5GB mailboxes and for 50GB and 100GB we recommend to use the Exchanged Guides.
Mail Lite, Mail Extra and 5GB - Settings only
For more setup details, please read through the guides below
POP3 (Recommended for Mail Lite) | IMAP (Recommended for Mail Extra) | |
Username | Is your full email address "johnsmith@example.co.uk" | |
Password | Is what we gave you when your mailbox was set up | |
Incoming mail server | mail.livemail.co.uk | mail.livemail.co.uk |
Incoming port | 995 | 993 |
Outgoing mail server | smtp.livemail.co.uk | smtp.livemail.co.uk |
Outgoing port | 465 | 465 |
Security | SSL/TLS | SSL/TLS |
50GB and 100GB Exchange - Settings only
*Please note - Exchange mailboxes don't work on outlook versions 2013 and older.
For more setup details, please read through the guides below
POP3 | IMAP | Exchange (Recommended) | |
Username | Is your full email address "johnsmith@example.co.uk" | ||
Password | Is what we gave you when your mailbox was set up | ||
Incoming mail server | mail.livemail.co.uk | mail.livemail.co.uk | (Settings should auto discover) |
Incoming port | 995 | 993 | (Settings should auto discover) |
Outgoing mail server | smtp.livemail.co.uk | smtp.livemail.co.uk | (Settings should auto discover) |
Outgoing port | 465 | 465 | (Settings should auto discover) |
IMAP and POP Guides
PC | Mac | Phone or Tablet | Chrome, Firefox, Safari, etc. |
Outlook 2019 / Microsoft 365 | Apple Mail | IPhone and IPad | Webmail (Coming soon) |
Outlook 2016 | Thunderbird (Coming soon) | Android | |
Outlook 2013 | |||
Outlook 2010 | |||
Outlook 2007 | |||
Windows 10 Mail (Coming soon) | |||
Thunderbird (Coming soon) |
Exchange Guides
PC | Mac | Phone or Tablet | Chrome, Firefox, Safari, etc. |
Outlook 2019 (Coming soon) | Outlook 2016 for Mac (Coming soon) | IPhone, IPad and IPod (Coming soon) | Outlook Web App (Coming soon) |
Outlook 2016 (Coming soon) | Apple Mail (Coming soon) | Android (Coming soon) |
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