Setting up your mailbox in Outlook 2016 should take just a few minutes.

This guide shows you how to connect to your mailbox using POP or IMAP. We have separate guides if you are using an 50GB or 100GB Exchange mailbox.

You can connect to your mailbox using either the POP3 or IMAP protocols. We generally advise that you use IMAP, especially if the mailbox is accessed by more than one person or if the mailbox is accessed on multiple devices.

If you connect using POP3 then emails are downloaded to the single device and deleted from the server. This may be preferable for privacy but this limits accessibility and leaves you with only a single copy of all mail unless you perform backups.

Step 1

Open Outlook 2016. If this is the first time you have opened Outlook you will be directed to the new account wizard. If you already have an account set up, click File, then Add account and skip to step 3.

Step 2

When the Welcome to Outlook 2016 box opens, click Next, then Next again.

Step 3

Select the button marked Manual setup or additional server types then click Next.

Step 4

Select POP or IMAP, then click Next.

Step 5

There is a lot of information to fill in on this next screen, let’s look at each section bit by bit.

User Information

Your name: This is what most email users will see in their inboxes instead of your email address. Enter your name.

E-mail Address: Enter your full email address. This is made up of the mailbox name you chose, an @ symbol and your domain name. you@yourdomain.com for example.

Server Information

Account type: Depending on your preferred type of connection, select POP or IMAP from the drop down menu.

Incoming mail server: Enter mail.livemail.co.uk.

Outgoing mail server (SMTP): Enter smtp.livemail.co.uk.

Logon Information

User Name: Enter your full email address.

Password: Enter the password we gave you or the password you set.

Remember password: Check this box.

Require logon using Secure Password Authentication (SPA): Leave unchecked.

Once completed, the screen should look similar to the following:

Once you have entered all the information required, click More Settings.

Step 6

Select Use same settings as my incoming mail server.

Step 7

Click the Advanced tab and enter the following settings:

Incoming Server:

• 993 for IMAP (preferred) or
• 995 for POP

Use the following type of encrypted connection: SSL

Outgoing server: 465

Use the following type of encrypted connection: SSL

Step 8

Click OK, then Next and Outlook will test the connection.

When the test is complete click Close, and then click Finish to close the wizard. Outlook 2016 is now configured to send and receive email through your mailbox.

If you require any additional support, we are happy to help, but please note that we don't support client side email clients and setting up mailboxes on client machines is not covered in our support contracts, so support may come at an extra charge.